I want to return my purchase. What do I do:
If you are not 100% satisfied with your purchase, please call us (Toll Free 877-524-0433). We'll instruct you to return the merchandise within 14 days of receipt for a credit to your original method of payment. All products are guaranteed against manufacturer defects for 30 days and can be exchanged with a copy of your receipt. Please email a picture of the damaged item, along with the item number and invoice number to email@example.com. We will promptly get back to you with return instructions.
Customer special orders (large quantities, items ordered for you specifically) may not be returned. You may call Customer Service at any time to discuss special orders.
Please note: Monogrammed and personalized items cannot be returned. In addition, once an order for a monogrammed or personalized item has been placed, it cannot be canceled.
Return merchandise to:
4959 15th Street Road
Hueytown, AL 35023
Phone: 877-524-0433 (Toll Free)
How long does it take for me to get a refund?
It could take 4-5 business days for your returned items to reach our warehouse. Once we've received and inspected your return (usually within 72 hours of receipt), your refund will be processed and applied to your original method of payment (credit, debit card or PayPal) within 2 days. Note: Depending on your credit card company, it may take an additional 3-10 business days for the refund to post to your account.
Do you do back orders?
No. We do not do back orders. If an item is out of stock we will issue a credit to your card for the out of stock items.
Do you match prices if an item goes on sale after my purchase?
Yes! If an item you order goes on sale within 24 hours of your original purchase, just contact us and we'll be happy to refund the difference to your original method of payment.
Do you have Live Chat support?
Yes. Live Chat operators are available Monday through Friday 8-5 cst.
Is the item I want going to go on sale soon?
Unfortunately, we do not know what items are going on sale until they show up on our website. You can always check our "Sale" pages and get discounted prices on great products.
Do you accept international credit cards?
No. At this time, we do not accept international credit cards.
What forms of payment do you accept?
We accept VISA, Mastercard, Discover and American Express cards, and PayPal.
What can cause my order to be delayed?
If the billing information you provided does not match what your bank has on file (including address and telephone number), your order may be delayed. Please note: We do not ship to P.O. boxes, only to physical street addresses. If you use a P.O. box in the shipping information when placing an order, your order may be delayed until we get the correct shipping information from you.